1. Introduction
Rware Media Services ("RMS", "we", "us", or "our") operates BTL TV and Rware FM 101.7, and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our broadcasting services.
Please read this policy carefully. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Information You Provide Directly
- Name and contact details when you fill out contact forms or subscribe to our newsletter
- Feedback, comments, or correspondence you send to us
- Advertising enquiry details submitted through our advertise page
Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our website and broadcasting services
- Respond to enquiries and provide customer support
- Send newsletters or updates where you have opted in
- Process advertising partnerships and business enquiries
- Analyse usage patterns to enhance user experience
- Comply with applicable laws and regulations in Kenya
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for a maximum of 24 months. Analytics data is retained in aggregated, anonymised form.
7. Your Rights
Under applicable Kenyan data protection law (the Data Protection Act, 2019), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at privacy@rwaremedia.co.ke
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: